What needs a human today
Open tickets ranked by how overdue they feel: silence, unanswered @mentions, and time in our court all push a ticket up the list. Click any card for the thread.
| Ticket | Title | Type | Status | Dept | Opened by | Assigned | Age | Last activity | Cmts | Attention |
|---|
My queue
Pick yourself to see exactly what's waiting on you — or compare the whole BCU team.
Person
BCU
Our side — who has tickets waiting on them, and who's been tagged without replying. Click a name to see their tickets.
| Person | Assigned open | Needs action | Tagged, no reply | Opened (open) | Opened in range |
|---|
Lumin
Their side — who holds our open tickets and how many are overdue for a reply.
| Person | Assigned open | Needs action | Tagged, no reply | Assigned in range |
|---|
Opened vs. closed by month
Is the queue growing or shrinking?
OpenedClosed
How long tickets take
Cycle time of tickets closed in the period, and age of what's still open
Closed in period, by type
Defects vs. configuration vs. new product work
Closed in period, by Lumin department
Which Lumin teams did the work
Longest-running open tickets
Oldest first — these are the ones to ask about
Open tickets by status
Where the open queue is sitting right now